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Elevate your peoples customer service skills to enhance customer satisfaction and drive company success.

Brilliant

Customer Service 

Who is this for? 

  • Customer service representatives

  • Frontline staff interacting with customers

  • Managers overseeing customer service teams

  • Anyone looking to enhance their customer service skills

What will they gain? 

  • Techniques for handling customer inquiries and complaints effectively

  • Strategies to create positive and memorable customer experiences

  • Improved problem-solving and conflict resolution skills

  • Enhanced communication and empathy towards customers

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What To Expect From this DSTC workshop  

Workshop Details 

Workshop Title: Brilliant Customer Service 

Duration 1 to 2 days 

Course Leaders: 1 facilitator 

Number of Participants: max 12-15

Professional Role Play Actors -Highly Recommended 

Learning Outcomes:

  • Handle customer inquiries and complaints: Develop effective techniques for managing and resolving customer issues.

  • Create positive customer experiences: Learn strategies to exceed customer expectations and deliver memorable service.

  • Improve problem-solving skills: Enhance your ability to quickly and effectively resolve customer problems.

  • Enhance communication skills: Improve your verbal and non-verbal communication to connect better with customers.

  • Develop empathy: Understand the importance of empathy in customer service and learn how to apply it in interactions.

  • Understand customer personality types: Use MBTI to identify and adapt to different customer personalities for better service.

  • Build customer loyalty: Implement practices that foster strong customer relationships and encourage repeat business.

Workshop  Overview 

Participants will explore the key components of brilliant customer service, focusing on practical techniques to handle customer interactions with professionalism and empathy. The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand different customer personality types and tailor their approach accordingly. Through interactive exercises, discussions, and role-plays with professional business actors, participants will develop the skills needed to provide exceptional customer service and create positive, lasting impressions.

Post workshop 

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.

Back to Areas

we cover 

Dealing with

Difficult Customer Situations

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Train The Trainer 

Our Actors your facilitator 

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Why are we the right fit for you?

Business Actors
& Facilitators
Customised Course Curriculum
27+ Years of Expertise
Self Directeted Learning resource  

Don't believe us, hear it from our particpants

"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."

Rita Snaddon

MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV 

It’s time to Unleash Your Team's Potential With Our Transformative Workshops!

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