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Learn to navigate challenging conversations with confidence and skill to foster positive outcomes and stronger relationships.

How to Have Challenging Conversations

Who is this for? 

  • Managers and team leaders

  • HR professionals and mediators

  • Employees at all levels dealing with difficult interactions

  • Individuals seeking to improve their conflict resolution skills

What will they gain? 

  • Techniques for handling difficult conversations effectively

  • Strategies to stay calm and focused under pressure

  • Skills to communicate clearly and empathetically

  • Improved conflict resolution and negotiation abilities

What To Expect From this DSTC workshop  

Workshop Details 

Workshop Title: Developing a Growth Mindset

Duration 1 to 2 days 

Course Leaders: 1 facilitator 

Number of Participants: max 12-15

Professional actors :Highly Recommended 

Learning Outcomes:

  • Handle difficult conversations: Learn techniques for managing and navigating challenging interactions effectively.

  • Stay calm under pressure: Develop strategies to remain composed and focused during high-stress conversations.

  • Communicate clearly and empathetically: Improve verbal and non-verbal communication skills to express yourself clearly and empathetically.

  • Resolve conflicts: Enhance your conflict resolution skills to find mutually beneficial solutions.

  • Understand different communication styles: Use MBTI to understand various communication styles and adapt your approach accordingly.

  • Manage emotions: Learn techniques to manage your emotions and respond appropriately to others' emotions.

  • Build stronger relationships: Develop skills to turn challenging conversations into opportunities for building trust and strengthening relationships.

Workshop  Overview 

Participants will explore the key elements of handling challenging conversations, focusing on techniques to communicate effectively, manage emotions, and achieve positive outcomes. The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand their own communication style and how to adapt it to different personalities. Through interactive exercises, role-plays with professional business actors, and discussions, participants will develop the skills needed to handle difficult conversations with confidence and empathy, turning potential conflicts into constructive dialogues.

Post workshop 

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.

Other related workshops and services
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The secrets of a positive team leader 
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Back to areas we cover 
Train the Trainer 
Developing a growth Mindset
Our Actors your facilators
its time for a conversation

Why are we the right fit for you?

Customised Course Curriculum
Business Actors and Facilitators
27+ Years of Expertise
Self Directeted Learning resource  

Don't believe us, hear it from our particpants

"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."

Rita Snaddon


It’s time to Unleash Your Team's Potential With Our Transformative Workshops!

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