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Master the art of effective communication to build stronger relationships and drive success in the workplace.

Communication Skills  

Who is this for? 

  • Professionals looking to enhance their communication skills

  • Managers and team leaders seeking to improve team communication

  • Customer service representatives aiming for better client interactions

  • Employees at all levels wanting to improve interpersonal communication

What will they gain? 

  • Techniques for clear and concise communication

  • Strategies to improve active listening and empathy

  • Skills to handle difficult conversations and conflicts

  • Enhanced ability to adapt communication styles to different audiences

What To Expect From this DSTC workshop  

Workshop Details 

Workshop Title: Communication Skills 

Duration 1 to 2 days 

Course Leaders: 1 facilitator 

Number of Participants: max 12-15

Professional actors :Highly Recommended 

Learning Outcomes:

  • Clear and concise communication: Learn techniques to articulate your thoughts clearly and concisely.

  • Active listening: Develop active listening skills to understand and respond to others effectively.

  • Empathy in communication: Enhance your ability to empathise with others and understand their perspectives.

  • Handle difficult conversations: Gain skills to manage and navigate challenging conversations with confidence.

  • Conflict resolution: Learn strategies to resolve conflicts and maintain positive relationships.

  • Adapt communication styles: Use MBTI to identify your communication style and learn how to adapt it to different audiences.

  • Build strong relationships: Develop skills to build trust and rapport through effective communication.

Workshop  Overview 

Participants will learn the essential components of effective communication, focusing on how to convey messages clearly and listen actively. The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand their communication styles and how to adapt them to different personalities. Through interactive exercises, discussions, and role-plays with professional business actors, participants will develop practical skills to communicate confidently, manage conflicts, and build stronger professional relationships.

Post workshop 

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.

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conduct effective meetings 
Our Actors your facilators
its time for a conversation

Why are we the right fit for you?

Customised Course Curriculum
Business Actors and Facilitators
27+ Years of Expertise
Self Directeted Learning resource  

Don't believe us, hear it from our particpants

"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."

Rita Snaddon

MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV 

It’s time to Unleash Your Team's Potential With Our Transformative Workshops!

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